If you forget your Dr.Web account password you can set a new password in one of the following ways:
•Via SMS from the Buddy’s number. The option is available only if the Dr.Web Anti-theft is enabled.
Setting a new password via email
In this section (see ):
– your email address.
Figure 38. Setting a new password via email
To set a new password, do the following:
1.Open Dr.Web account webpage: . If your device is locked, use a computer or other device with an Internet access.
2.Enter the key and your email address into the corresponding fields on the webpage.
You will see a notification confirming that a verification code has been sent to your email.
4.Open the letter. You will see a verification code.
5.Enter the verification code in the field on your device (see ).
Figure 39. Entering a verification code received via email
7.Set a new password. Your password must contain at least 4 characters.
Tap to the right from the password field to show password characters. Tap to hide the characters.
8.Confirm the password and tap .
Setting a new password via SMS from the Buddy’s number
If Dr.Web Anti-theft is enabled on your device, you are allowed to set a new password via SMS from the Buddy’s phone number (see ). Use one of these phone numbers to send an SMS with #RESETPASSWORD# text to your phone number. SMS commands are not case sensitive. When the message is received you will be able to set a new password on a screen appeared on your device automatically. If your device has been locked it will be unlocked.
Figure 40. Setting a new password via SMS from the Buddy’s number